Skip to main content
 Menu

Primo Products

FAQ

  • What is Printing Setup?

    Printing Setup is a fixed cost, per colour, per position. It is incurred each time an order gets printed. It covers the real cost of setting up the branding machines, plates and inks and it is done for each position and each colour.

  • What is Artwork Setup and how much is it?

    Artwork Setup is FREE, assuming that you are supplying your own artwork, in a suitable file format (vector graphic, etc.). If you don't know what a vector graphic is, talk to us, because file formats are our speciality. If complicated design work or artwork creation is required we will detail this cost before proceeding. We are pretty good at making the artwork step go very smoothly!

  • What is a Packing Charge?

    This is generally $28 per order and this is included when you are ordering a quantity less than the first price break. It represents the cost of having to use non-standard packaging, finding the items in our warehouses and a general hassle-factor. It is pretty cheap really.

  • What is Production Time?

    This is generally 5–7 working days from final artwork approval, providing the item is in stock. Items produced overeas have a lead time of 15–20 working days and also a minimum order quantity (first price break). Note that shipping time is added on to this. Don't leave your order too late!

  • What is Standard Shipping and how long does it take?

    Standard Shipping is to all New Zealand centres and is based on delivery to one location.

  • Can I do Express Shipping?

    Yes, but please ring or email us to discuss your requirements.

  • Can I do Split Delivery?

    Yes, but please ring or email us to discuss your requirements.

  • Do prices include GST?

    Prices shown do not include GST. GST is added once products are added to the Shopping Cart and is shown as a separate amount.

  • Is my product in Stock?

    Items may go out of stock at any time, but can be placed on 48-hour hold if requested. You can see the current Stock Levels on each Product page, in the Product Details hide/show area.

  • How do I arrange Payment?

    We will invoice you once your order has been approved. The invoice will include bank account details. Payment is required before dispatch. Payment can be made by Internet Banking directly to our account or by Credit Card payment via a web portal.

  • Why are your prices so cheap?

    We are an internet-only business, and so don’t have the overheads of other companies. Also, our staff come from both computer science and graphics/printing backgrounds which means that: (a) we can customise our website to provide a better experience without having to outsource to web developers; and (b) we can make sure your artwork is going to work with the minimum of time and fuss.