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Primo Products

Returning Products

Please contact us before returning any products. We are happy to replace any defective products, but cannot replace product because the colour is not what you expected (see Colour Matching below).

Colour matching

We cannot guarantee that the colour you see on your computer screen will be the colour you get when you print. Our print processes are calibrated so we can get colour consistency, but what you see on your computer screen is as individual as you are.

CMYK: Printing normally uses 4 inks to create the other colours: (C)yan (M)agenta (Y)ellow and Blac(K). Any artwork you have in RGB (Red Green Blue) colour will be converted to CMYK before printing and there will be colour variation due to this.

PMS colours: Pantone Matching System. Pantone colours are used to specify the exact component mixing of inks and are useful when a logo has to be a certain colour(s), for example,  “Cadbury Purple”. Pantone colours can be approximated using CMYK but their accuracy will vary from colour to colour.

Product colours: The product colours illustrated are matched closely but will still vary from the actual product colour. Product colours can also vary from shipment to shipment and this is beyond our control. If unsure, ask to see a sample to verify that the product and colour is suitable for your requirements as we do not accept returns due to minor colour variations.

White base: Some products offer printing with a white base. This is especially important when you are printing on a coloured product where the colour of the product may interfere with the printing, e.g., printing yellow on a blue product may result in green if printing a full-colour print without a white base.

Small detail: Please make sure that your type size is legible if it is important. If unsure, print out the branding at 100% and make sure it is readable.

Product Suitability

Please ask to see an actual sample of the product you wish to order to ascertain its suitability for your requirements. We do not accept returns of products deemed not to be suitable for the desired purpose after they are decorated.

Pre Production Samples

We will warn you about printing limitations including the ability to match PMS colours on your proof so you are fully informed. Approving the proof acknowledges that you accept the limitations outlined, but if you have any concerns that the finished product may not meet the standards you require we strongly recommend you request a pre production sample (there will be a cost for this service).

Quantity Variation

Due to the printing processes we use and the need to control the quality of both the product and the decoration, we reserve the right to supply 5% above or below the ordered quantity. We do our best to keep under or over runs to an absolute minimum, but reserve the right to invoice the actual quantity supplied.


Unless otherwise negotiated, payment is required upon confirmation of the artwork. We will send you banking details and a GST invoice so you can pay via internet banking. Cheques are no longer accepted. Goods do not belong to you until you have paid for them. We reserve the right to charge you for any costs incurred by Primo Promo Pty Ltd in recovering any of your unpaid debts.


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Primo Products Ltd is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this web site is correct, complete, and up-to-date.

Specifications, information (including pricing) and products contained on this website are subject to change without notice.

Products are not displayed at actual size.

Although the website may include links providing direct access to other Internet resources, including web sites, Primo Products Ltd is not responsible for the accuracy or content of information contained in these sites.

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